新型冠状病毒肺炎咨询平台建设应用研究

Construction and application of the COVID-19 consultation platform

摘要:

目的：响应国家卫健委文件精神要求，开展“互联网+医疗”应用，支持新型冠状病毒肺炎（coronavirus disease 2019，COVID-19）的诊疗咨询。方法：建设并持续改进COVID-19在线咨询平台。结果：2020年2月1日上线至2月21日，提供72名医生合计26个医疗组承接在线咨询工作，共完成咨询2 273人次，5星好评率为99.74%。同时也存在信息不全面、智能判断逻辑缺乏、对健康宣教支撑不足、随访功能缺乏等问题。结论：针对存在问题，加强信息集成共享、新增智能判断和宣教板块，以及开展对随访平台的探索研究，提高COVID-19咨询平台的应用效果，并为后续多学科线上诊疗咨询平台建设奠定基础。

Abstract:

Objective：To respond the requirements of the documents of National Health Commission of the PRC，to carry out the “In－ternet plus medical” application and to support the consultation of the coronavirus disease 2019（COVID-19）. Methods：Building and improving the online consultation platform of the COVID-19. Results：From February 1st to February 21th，we had 72 doctors and a total of 26 medical teams to complete the consultation，but there were also some problems，such as：incomplete information，lack of intelligent judgment logic，inadequate support for health education，lack of follow-up function，etc. Conclusion：In view of the ex－isting problems，we should strengthen the information integration and sharing，add the intelligent judgment and education sections，and carry out exploration and research on the follow-up platform，so as to improve the application effect of the COVID-19 consulting platform，and lay a foundation for the subsequent construction of multidisciplinary online diagnosis and treatment consultation platform.